Service and Support (SSA) Supervisor

Mahoning County Board of DD

Mahoning County has served individuals for over 50 years and look forward to many more years in the future. It is the mission of the MCBDD to “provide opportunities that maximize quality of life for people with disabilities through collaboration and connection to the community”. We do that in many different ways through our Early Intervention program, Leonard Kirtz School, our Service and Support Administrators, working collaboratively with providers throughout the county and a social and recreational program. The Mahoning County Board of DD has approximately 1,500 active individuals across all of our programs and our goal is to provide each with a person-centered approach, because we believe every person has their own goals, dreams and aspirations.

To learn more about Mahoning County Board of DD, please visit: https://www.mahoningdd.org/

Position Description:

Position Title: Service and Support Supervisor
Normal Working Hours: 40 hour week, flexible and variable Normally M-F, 7:30AM-4:15PM

ESSENTIAL FUNCTIONS:

Initiate and process Individual Information Forms (IIFs) at the initial time of eligibility and any time changes occur for an individual that may affect an outcome on the IIF.
Make initial recommendations to ODJFS regarding level of care and determine whether the individual meets the criteria for an ICFMR level of care, in accordance with OAC, at the time of initial application for enrollment on an HCBS waiver. Certify the continued need for an ICFMR level of care for the annual redetermination.
SSA spending most of his/her time dealing with service and response will be primarily responsible to provide crisis intervention, information and referral, and service response to individuals seeking assistance from the county board.
SSA spending most of her/his time dealing with behavior support will be primarily responsible to assess, write, coordinate and implement behavior support plans for individuals needing behavior support intervention. Will be a resource to MCBDD staff, families and the community and will provide consultation, training, education, and assistance in behavior support.
SSA spending most of his/her time dealing with intake/eligibility will be primarily responsible to implement and coordinate intake and eligibility processes to establish an individual’s eligibility for county board services; to obtain collateral information for individuals requesting services; and to administer C/OEDI and eligibility for children less than six years of age as assigned.
Demonstrate regular and predictable attendance.
SSA spending most of his/her time engaging in tasks related to Employment Navigation will be primarily responsible for: helping individuals’ teams during the person-centered process explore the individual’s path to employment, in order to attain meaningful employment; assisting in planning, linkage and monitoring of employment resources; engaging in assessments; and, working collaboratively with OOD, OMJ, employers, local school districts, and other social services systems.
Coordinate intake and eligibility processes to establish an individual’s eligibility for county board services. Obtain collateral information for individuals requesting services. Administer Children’s/Ohio Eligibility Determination Instrument (C/OEDI) and/or eligibility for children less than six years of age as assigned.
Perform 24 hour crisis intervention services as scheduled. Carries cell phone at all times during designated rotations. Provide crisis assistance to ensure that needed services are accessed in a critical or unexpected situation.
Provide crisis intervention, information and referral, and service response to individuals seeking assistance from the county board.
Assist individuals in accessing all needed/requested services. This includes integration of resources directed to meeting the multiple needs of individuals and assuring that they receive and retain the services and/or supports to enable them to meet their goals.
Ensure the rights of individuals in accordance with federal, state and local statutes & regulations, and to remove the barriers to improve the individual’s quality of life.
Will be considered the Single Point of Accountability for individuals served.
Assess individual needs for services, coordinate Individual Service Plan (ISP) conferences in keeping with the philosophy of self-determination. Reduce service duplication and plan services to meet an individual’s unmet needs through one single unified document. Facilitate the development of the individual service plan and write the ISP. Coordinate needs on level of care assessments. Document service dates, corrections, suspensions and disenrollments. Coordinate changes and make all ISP revisions.
Assess, write, implement, and monitor behavior support plans in accordance with OAC, ORC, and county board policies and procedures for individuals needing behavioral intervention. Provide consultation, training and assistance to families, providers and community agencies.
Assure the individual’s health and safety needs are met through the development and implementation of the ISP.
Establish budgets for services based on the individual’s assessed needs and preferred ways of meeting those needs.
Assist individuals in making selections from the providers they have chosen and ensure that services are effectively coordinated and provided by appropriate providers.
Under direction, establish and implement on-going system of monitoring the implementation of individualized service plans.
Implement results, QA Reviews and identified patterns and trends into amendments of an individual’s service plan. Conduct service monitoring during flexible and variable hours as assigned.
Assist in the coordination and development of a Life Plan for individuals assigned.
Assure level of care and/or comprehensive functional assessments are completed. Complete necessary paperwork and apply for waivers for individuals. Assure all protocols are completed for Home and Community Based Service Waivers and Supported Living recipients. Complete PAWS and PAS for individuals.
Meet in person at least quarterly with all individuals on caseload or as otherwise assigned to determine satisfaction of services and to monitor the ISP.
Monitor the ISP to review the individual’s progress towards the identified goals and objectives in the ISPs.
Follow up with service providers on “plans for improvement” for services listed in the ISP in accordance with federal, state and local statutes.
Complete all documentation (Targeted Case Management, Service Coordination and Waiver Coordination, etc.) in keeping with county board requirements as well as applicable Medicaid requirements.
Report unusual incidents and major unusual incidents in accordance with House Bill 94/405 and Ohio Revised Code, Ohio Administrative Code, and county board policies and procedures. Complete follow up on major unusual incidents.
Complete all referrals (inter and intra agency) in a timely manner and provide follow up to ensure linkage to appropriate services/agencies.
Monitor compliance with court orders for members of department class action suits.
Process all Pre-Admission Screening Resident Review (PASRR) requests received from the Ohio DODD and District XI Area Agency on Aging according to OAC Rules mandating time lines, protocols for appropriate placement and level of care.

OTHER FUNCTIONS:

Attend meetings and training sessions, including state and local meetings as assigned.
Adhere to the ORC, OAC, and to MCBDD policies and procedures.
Perform other duties and responsibilities as assigned.

WORK ENVIRONMENT:

May be exposed to infectious disease.
May work with individuals with behavioral disabilities who display challenging behaviors.
May be exposed to chemicals commonly found in an office environment (i.e., toner, correction fluid, etc.).

Duties:

Will assist the Director of Community Services in maintaining the daily operations of the department.
Provides supervision and direction to the departmental staff assigned.
Reviews and authorizes TCM progress notes, Individual Service Plans (ISPs), PAWS and PAS documents for accuracy and compliance with waiver and supported living guidelines.

Requirements & Preferences:

REQUIREMENTS:

Hold or be eligible for and maintain Service & Support Administration Ohio DODD Management Certification.
Bachelor’s Degree in Human Services field (Master’s degree in Social Work (MSW) and LSW or LISW preferred).
Minimum of 3-5 years supervisory experience in human services preferred.
Some experience working with individuals who have DD.
Excellent verbal and written communication skills.
Excellent computer skills with various word processing and database management programs. • Familiarity with Ohio’s waiver reimbursement system.
Excellent math skills.

PHYSICAL DEMANDS:

Service and Support Administrator Sitting: 5 hours per 8 hour work shift. Alternates frequently to walking and standing. Standing: 1 hour per 8 hour work shift. Alternates frequently to walking and occasionally to sitting. Walking: 2 hours per 8 hour work shift. Alternates frequently to standing and occasionally to sitting.

Compensation:

Commensurate with experience and education

Position Location:

4791 Woodridge Drive
Youngstown, OH 44515

For more information, please contact:

Kelli Behun
(330) 797-2825
kelli.behun@mahoningcountyoh.gov

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